Shipping policy

Thank you for choosing Primal Krisp! We are committed to delivering your food products promptly and in optimal condition. Please review our shipping policy for detailed information on order processing, shipping methods, delivery times, and more.

1. Order Processing

Processing Time:

Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).

During peak periods or high order volumes, processing times may be extended. We will notify you of any significant delays via email.

Order Confirmation:

After placing your order, you will receive an email confirmation with your order details.
If you do not receive an email within 24 hours, please contact us at support@primalkrisp.com.

2. Shipping Methods and Rates

Shipping Charges:

• Shipping costs vary based on your location and the total weight of your order. The exact rate will be calculated and displayed at checkout. Orders over $99 ship for free.

Shipping Restrictions:

We currently ship to addresses within the continental USA.

We do not ship to P.O. Boxes or APO/FPO addresses.

3. Shipment Tracking

Tracking Information:

Once your order ships, we will send you a shipping confirmation email containing your tracking number(s).

You can track your order via the provided link or directly on the carrier’s website.

Activation Time:

Tracking information typically becomes available within 24 hours of shipment.

4. Order Delays and Cancellations

Order Delays Notice:

Due to our commitment to freshness, some products may require additional preparation time.

We strive to ship orders as quickly as possible.

Cancellations:

If you need to cancel your order, please contact us at support@primalkrisp.com before the carrier picks up your order.

Refunds will not be honored if the product has already been shipped.

5. Customer Support

For any questions or concerns regarding your order or shipping, please contact us:
Email: support@primalkrisp.com