Shipping policy

Thank you for choosing Primal Krisp! We are committed to delivering your food products promptly and in optimal condition. Please review our shipping policy for detailed information on order processing, shipping methods, delivery times, and more.

1. Order Processing

Processing Time:

Orders are processed within 3-5 business days (Monday through Friday, excluding holidays).

Our products are made fresh in small batches to ensure quality. Even if an item appears in stock, it may not be ready to ship immediately.

During peak periods or high order volumes, processing times may be extended. We will notify you of any significant delays via email.

Order Confirmation:

After placing your order, you will receive an email confirmation with your order details.
If you do not receive an email within 24 hours, please contact us at Info@primalkrisp.com.

2. Shipping Methods and Rates

Shipping Charges:

• Shipping costs vary based on your location and the total weight of your order. The exact rate will be calculated and displayed at checkout.

Domestic Shipping (Within the USA):

Shipping Restrictions:

We currently ship to addresses within the USA.

We do not ship to P.O. Boxes or APO/FPO addresses.

3. Shipment Tracking

Tracking Information:

Once your order ships, we will send you a shipping confirmation email containing your tracking number(s).

You can track your order via the provided link or directly on the carrier’s website.

Activation Time:

Tracking information typically becomes available within 24-48 hours of shipment.

4. Perishable Items and Storage

Shelf Life:

Our products stay fresh for at least 3 months when the bag is sealed.

Once opened, we recommend consuming them within 3 days or storing them in the refrigerator for optimal freshness.

Storage Recommendations:

Keep unopened packages in a cool, dry place away from direct sunlight.

After opening, store the product in an airtight container or refrigerate to maintain freshness.

5. Order Delays and Cancellations

Order Delays Notice:

Due to our commitment to freshness, some products may require additional preparation time.

We strive to ship orders as quickly as possible.

Cancellations:

If you need to cancel your order, please contact us at Info@primalkrisp.com before the carrier picks up your order.

Refunds will not be honored if the product has already been shipped.

6. Customer Support

For any questions or concerns regarding your order or shipping, please contact us:
Email: Info@primalkrisp.com
Phone: +1 +1 8484046483

FAQs

Q: Where do you ship?

A: We currently ship to addresses within the USA.

Q: How can I track my order?

A: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Q: What if I need to cancel my order?

A: Please contact us at Info@primalkrisp.com before the carrier picks up your order. Cancellations cannot be processed once the order has been shipped.