The one rule: before it ships, we can change almost anything. After it ships, we can't.
Orders go out fast — same day if placed before 1:00 PM Eastern on a business day. The sooner you reach out, the better.
Change your shipping address
Click My orders at the top of this help center, open the order, and edit the address there. If the option isn't showing, the order has already been packed — message us with the order number and the correct address and we'll try to catch it.
Once UPS has the package, we can't reroute it. Delivered to the wrong address? Check with neighbors first, then reach out — most of these turn up.
Swap flavors or change quantities
Same place — My orders lets you adjust items until the order is packed. After that, message us and we'll do what we can.
Add a gift note
We don't include printed notes in packages right now. Forward your order confirmation email to the recipient with your message — it works.
Cancel an order
Message us with your order number as soon as possible. If it hasn't been packed, we'll cancel and refund in full. If it has already shipped, it's on its way — you're welcome to it, and if there's an issue once it arrives, reach out and we'll sort it.
Cancelling a subscription is different
That's done in your subscription portal, not through us. See "Did I accidentally sign up for a subscription?" for the walkthrough.
