It happens. The Subscribe & Save option gives you a discount and free shipping, and it's easy to select without noticing. Here's how to sort it out.
How do I know if I'm subscribed?
Two quick ways to tell:
- Your order confirmation email says "Subscribe & Save" or shows a delivery frequency (every 30 days, every 60 days, etc.)
- You got an email from us titled "Your subscription is confirmed" or "Your order is coming up"
If neither happened, you placed a one-time order and there's nothing to cancel.
How do I cancel?
Go to Manage My Subscription, sign in with the email you used at checkout, and click Cancel on the subscription. You'll get a confirmation email right away. That's it — no phone call, no waiting on us.
Prefer we do it? Message us with your order number and we'll cancel it for you.
Will the order that's already shipping still come?
Yes. Cancelling the subscription stops future orders. Anything already processed will still arrive. If you want to cancel that order too, let us know before it ships and we'll take care of it — once it's in UPS's hands we can't pull it back.
I'd rather keep the discount but get bags less often
Good call. In the same portal you can skip a delivery, change how often you get bags, or swap flavors. You keep the discount and free shipping.
